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Monday, September 26, 2022

DoorDash accidentally gives away free food and alcohol

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There’s nothing like free food, and a flood of DoorDash customers received free food on Thursday thanks to a technology glitch.


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“On the evening of July 7, DoorDash experienced a payment processing issue, and as a result, some users were able to check out for a short period of time without an authorized form of payment,” a DoorDash spokesperson said. londonbusinessblog.com. “We were subsequently notified that some users were placing fraudulent orders, and we immediately addressed the issue. We are actively canceling fraudulent orders and are contacting affected merchants to ensure they are compensated for any unauthorized orders they may have received. We are working to ensure that we always provide the highest quality of service to the communities we serve, and we sincerely apologize for any inconvenience this may cause.”

The US-based food delivery service was trending on Twitter through Friday after thousands of posts flooded the feeds with customers claiming to accidentally get free deals on everything from McDonald’s to $1,000 tequila bottles.

The food delivery service has recently made several updates to its app, including a new function which allows customers to leave written reviews for restaurants after ordering and a ‘most liked’ tab that allows customers to see the top-rated restaurants in their area.

“We are always thinking about how we can make the shopping experience even smoother and more relevant for our customers,” said Helena Seo, head of design at DoorDash in a statement at the time. “With the launch of the Most Liked Items feature, we are saving consumers more than 400,000 hours per year, reducing decision fatigue when deciding what to order. We are delighted that consumers experience the joy of discovering new restaurants and dishes, trusted and loved by the locals.”

DoorDash’s valuation suffered in pre-market trading earlier this week after Amazon announced a new deal with rival Grubhub that will give Amazon Prime users a free year of delivery on orders over $12. The stock lost about 7%.

From Friday afternoon, DoorDash was down nearly 59% in a one-year period after the post-pandemic burst of home orders.


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