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Tuesday, November 29, 2022

Getting a Stadia Refund

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Stadia will remain operational until January 18, and until then you’ll be able to access your games, transferring progress and tying up other loose ends. However, Google has disabled the Stadia storefront, so you won’t be able to make additional purchases.

If you purchased any of the following hardware through the Google Store or made game purchases or in-game transactions through the Stadia Store, you can expect a full refund:

While Google hasn’t provided an exact timeline on when you can expect a refund, it expects to have completed most refunds by mid-January 2023.

Currently, payments for a Stadia Pro subscription are the only exception to this refund policy. All current subscribers will continue to access their games at no additional cost.

According to Google’s official FAQ with regard to the announcement of the termination of Stadia, most users will be refunded their original payment method for the amount of their purchase. You don’t have to return your hardware to Google to be eligible, but if further steps are required, you will be contacted at the email address associated with your Stadia account.

The process may differ slightly depending on where you live and the payment method you originally used, but Google will make additional details available in the coming months. At this point, we recommend checking your inbox and making sure Stadia emails aren’t blacklisted so you don’t miss any important updates.

This policy applies to all hardware purchased directly from Google’s online store, but you should not attempt to return the hardware to physical locations such as a Google Store or Best Buy, as they cannot process returns or refunds. It’s currently unclear whether hardware purchased through Best Buy qualifies for a refund, but we’ve been in touch for comment and will update this article with details as they become available.

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