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GIC Re unions question the bell curve rating system thrown out by the consultant, KPMG.

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The bell curve rating system, discarded by many large organizations, including a consulting firm KPMG is proposed to be implemented in General Insurance Corporation of India (GIC Re), according to the unions.



They also wondered how the bell curve rating system would be good for GIC Re if it is its own system consultant – KPMG – was not in favor of it.

“The bell curve rating system already lifted in many organizations is proposed to be implemented in GIC Re very soon at a cost of about Rs 4 crore,” five unions of the national reinsurer have informed their management.

Citing various news items, the five GIC Re unions, in a letter to the Board of Directors and its Chairman and Chief Executive Officer Devesh Srivastavalisted names of several major companies that have scrapped the bell curve rating system.

“The most surprising thing is that even our KPI (key performance indicator) consultant, KPMG, has done away with the aforementioned rating system because it was toxic to the work environment,” the letter reads.

“While this assessment method was removed, KPMG stated, ‘We want to encourage a collaborative work culture and eliminate internal competition among employees, thus encouraging qualitative discussions about performance’. The bell curve, the way it is understood and implemented, is sometimes wrong, making it a forced normalization and forces classification. It can’t be a rigid curve. It can be a steep curve, a flat curve, depending on company performance,” said the GIC Re unions.

The GIC Re is the national reinsurer with approximately 470 employees.

In an earlier letter, the five unions had already said that implementing KPMG’s recommendations would affect workers’ work-life balance.

“KPMG has proposed a telephone application that will be installed in every employee’s handset and will inform performance 24/7, further deteriorating the work-life balance,” the unions had told GIC Re’s management.

“We also demanded the consultant’s preliminary report with SWOT analysis and the final pre-implementation report, which has not been provided to date,” the unions’ letter said.

“It should be known to everyone that the fiasco of recent transfers, re-transfers and retro-transfers and the various departments that mushroomed overnight was based on the KPMG report that did not even has been approved by management nor has the sanctity of our board adhere to current transfer policies. This is comparable to clinical trials,” the earlier letter added.

According to the unions, quality parameters are completely ignored and all employees will be judged on quantity and what the phone app reflects.

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