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How outsourcing has changed the traditional way of doing business

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Chris Kille is the CEO of Payment Pilot and Elevate Outsourcing, operating out of Charlotte, NC.

The word “outsourcing” often conjures up images of large companies relocating half of their operations to countries like the Philippines or India and expecting to save money. But outsourcing doesn’t have to be limited to Fortune 500 companies. In fact, you could probably outsource some of your most tedious tasks with little resources or expense on your part.

The traditional way of doing business is changing dramatically. Companies understand that they can save a lot of money by moving some activities outside the organization. There are many benefits of outsourcing, including time savings, operational efficiency, and security concerns.

Because I have been in the outsourcing industry for years, I believe that outsourcing is indispensable. I’ve always been drawn to the idea of ​​outsourcing, starting with my own experience outsourcing tasks to affordable talent, scaling my payment processing startup from a million dollar company to having my own outsourcing company in the global business. USA

I’ve spent much of my career running one of the top outsourcing companies in the US. This means I have a front-row seat to the changes that have taken place over the years, as well as an understanding of how these changes have impacted companies’ strategies and helped them grow.

Let’s take a look at how outsourcing has changed the traditional way of doing business:

1. A way to beat the competition

Outsourcing is a great hack for small businesses to compete with larger companies. It is often cheaper and more efficient than hiring an in-house team. In addition, exposure to a global workforce can help a company establish itself as a global brand without setting up offices abroad and ultimately enable you to reach new markets.

2. Cost Savings

I have found tthis is one of the biggest drivers of outsourcing work: it saves money! When you outsource work, you don’t have to pay salaries and insurance for your employees (if another benefit plan doesn’t already cover them), which means less overhead when hiring freelancers or contractors. You also don’t have to spend money on office space, equipment or travel costs if your freelancer doesn’t work from home or the internal office space doesn’t meet their needs.

3. Access to specialized skills and resources

Some things only experts can do, and that’s where outsourcing comes in. Maybe you want to build an app or website, but you don’t have the necessary expertise in-house. You can often get more for your money if you outsource certain tasks or projects to professionals with extensive experience in these areas. This gives you access to these specialized skills at a reasonable price, freeing you to devote more energy and time to other important areas of your business. Instead of waiting weeks or months for a project to be completed by employees who may not be available due to other responsibilities or workload, you can complete projects quickly by hiring a specialist.

4. Improve quality and efficiency

When you outsource certain non-strategic functions, such as administrative tasks or technology maintenance, you free up internal resources for other important aspects of your business, such as customer service or product development, rather than trivial administrative tasks such as billing or email support inquiries. This allows companies to focus more on internal processes such as increasing employee productivity, which can ultimately lead to increased profitability.

5. The flexibility to scale up or down activities

As your business grows, you can easily scale up or down depending on your needs. And if you’re not happy with one supplier, you can easily find another through an online marketplace or outsourcing partners – no need to start all over again training new hires or trying new suppliers every time there’s a change in demand. is to your services. It can also shift resources from low-margin products or services to high-margin products or services.

Best Practices

Undoubtedly outsourcing is a revolution that many business leaders rely on. It is always best to practice it wisely and start strong to overcome the challenges and make the most of it. So, here are some of my personal favorite outsourcing best practices:

• Make sure you hire someone who knows what they’re doing. Don’t just go for the cheapest option – you’ll end up paying more than if you hired an expert from the start.

• Set clear goals for your team members and make sure they know exactly what you expect from them.

• Hold regular team meetings so everyone can stay on track and collaborate effectively.

Do’s & Don’ts

It makes sense to know what to do and what not to do before embarking on something new, especially in outsourcing. I’ve gathered some do’s and don’ts that will be your life-saving hacks while outsourcing.

To do:

• Find a reliable outsourcing partner and communicate clearly.

• Make sure you get what you need and get it done right and on time.

• Make sure you know how long it will take your outsourced employee to complete their task so that there are no surprises when they are done.

• Determine the golden collaboration hours to keep things running smoothly.

do not:

• Don’t be afraid to ask questions if something isn’t clear – it’s better to get clarification now than to find out later.

• Don’t hire someone who doesn’t speak English very well to understand him or her clearly on the phone or in person – misunderstandings can easily arise when this happens!

• Don’t let your outsourcing partner manage your team; but you should always be involved in the hiring process and management decisions.

In many companies, outsourcing is no longer seen as an optional solution; it is a necessity and an essential part of the business strategy. The main goal behind this is to maximize cost savings, return on investment and reduce cost cycle time. And in this regard, outsourcing can play a vital role in the success of an organization.


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