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Online interior design startup Modsy abruptly shuts down while customers are still waiting for refunds

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Launching Online Interior Design Services modsy has quietly ceased operations and several clients have unfinished renovations and project orders pending.



San Francisco-based Modsy has abruptly stopped offering design services, fired its designers and left its clients in disarray, reports TechCrunch.

The startup reversed some service order charges and promised to refund furniture deliveries to those who filled out an online form.

“But more than two weeks later, tweets show that many Modsy customers are still waiting for updates,” the report said late Sunday.

Apoorva Govind, founder of BesteverApp, tweeted Monday, “I’m so disappointed that Modsy is quitting! It was one of my favorite services when it comes to interior design!! I’m so bummed. Their 3D design software was top notch.”

“Me too! And countless others who have orders with Modsy,” wrote another user.

According to the report, while the company’s website remains operational, Modsy has deleted its Twitter and Facebook pages and is Instagram account private.

Founder and CEO of Modsy Shanna Tellerman told TechCrunch that “capital constraints and uncertain market conditions forced the company to cease operations on July 6 and lay off all employees.”

Modsy’s assets have been acquired by a “new entity and customers will be notified of next steps to meet their needs,” added Tellerman.

The investors in Modsy included TCVComcast Ventures, Norwest Venture Partnersand NBC Universal.

The startup’s latest round of funding closed in May 2019, bringing total fundraising to $72.7 million, according to Crunchbase.

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