Rogers acknowledged a major outage in parts of Canada this morning, affecting cellular and internet connectivity. Down detector has thousands of reports of problems with Rogers, and the problems seem to have started around 5AM ET. Another third party service tracker reports Rogers outages in Toronto, Ottawa and Montreal.
Rogers did not share any details about the problem or its cause, but has fixed the outage in a tweet from his official support account just before 9:00 am ET, saying, “We are aware of issues currently affecting our networks and our teams are fully committed to resolving the issue as soon as possible. We will continue to update you when we have more information to share.”
We know how important it is for our customers to stay connected. We are aware of issues currently affecting our networks and our teams are working to resolve the issue as quickly as possible. We will keep you updated as we have more information to share.
— RogersHelps (@RogersHelps) July 8, 2022
The Toronto Police Department tweeted that some people in the city were experiencing connectivity issues calling 911 this morning. “The Rogers Network is experiencing some technical issues,” said the Toronto Police Operations Twitter account. “We are working to resolve these issues.” In a continued tweetPolice confirmed that their 911 center is operational and advised anyone who needs to call to stay on the line if they connect and call again if they don’t.
A report from CBC News noted that Rogers subsidiary Fido also has issues, as do third-party customers such as TekSavvy, who tweeted that the customer support phone lines are out. The article says issues have impacted card payment processing and ATMs across Canada. A CBC radio station in Kitchener, Ontario is also offline, and some telephone services for Ottawa’s transit agency are disabled.
On Twitter, the Bank of Montreal told customers the outage at Rogers “affects all financial institutions and causes interruptions to Interac services, BMO’s toll free numbers and transaction processing.”
City of Toronto
– The Rogers Network is experiencing some technical issues
– Some people will have trouble connecting
– There are some connectivity issues when calling 9-1-1
– We are working to fix these issues
— Toronto Police Operations (@TPSOoperations) July 8, 2022
Large parts of Canada are affected by the major ongoing power outage; however, it is still unclear exactly which areas are up or down. Internet network disruption tracker NetBlocks shared real-time data showing that Canada’s national connectivity is falling to 75 percent normal levels.
⚠️Confirmed: A major internet outage has been registered about #Canada† real-time network data shows national connectivity up to 75% of the normal level; incident impacts network operator Rogers and other ISPs, with telephony and emergency calls being reported by many pic.twitter.com/aJhksefYC1
— NetBlocks (@netblocks) July 8, 2022
Update July 8, 9:05 AM ET: Added information from NetBlocks and @RogersHelps.
Update July 8, 9:52 AM ET: Added information about the Bank of Montreal.